Contact & Terms
Sheep Sanctuary is set in the heart of the North Yorkshire moors National Parks, a cute little place called "Tranmire" in whitby
Use the box below to contact or text me
You can usually get me via text on 07919310839 ( i cannot always answer phone as i may be in the fields with the animals) or by email sheepsanctuary@outlook.com
Terms & Conditions
It is very important to us that your experience is safe and happy.
Please read, by booking you are agreeing to our terms and conditions. If you have any questions please ask.
How to Book
Choose your experience and add it to your basket.
If you are looking for a specific date please get in contact (sheepsanctuary@outlook.com)
Once you are happy with your selection and how many guests (quantity) click add to basket and you will be forwarded to the secure payment system. We accept paypal, debit and credit cards through our website.
We can also take payments through direct bank transfer, please message for details
Any problems with your shopping basket or payment contact us and we will try to resolve the issue
If wanting this as a gift for someone add name and address..I will get gift card posted within 3 working days. (they will have contact details to get in touch with us to book time slot) Vouchers are valid for 12 months from date of purchase, these must be redeemed within 12 months or it will cease to be valid
The only exception to this is if an experience has to be cancelled or delayed through circumstances beyond our control, such as extreme weather.
Gift vouchers are flexible and can be used against any of our experiences.
I will contact you to confirm order and see if you wish for a card or email booking date. There is a unique reference code that you will need to quote to book
Children & Spectators
Sheep, Goat or Cow Walking
For Health & Safety purposes, children must have reached the minimum age of 12 on the day they participate to walk a sheep independently.
Any children under 12 must purchase a child/spectator option but will share a sheep with a paying adult.
By paying and engaging on your experience, you are agreeing that any children booked are the age required for the experience.
Children under 3 are free, but we request that small children are carried around the animals.
Children under 16 years old must be accompanied by a paying adult.
You are paying for the "Experience" so everyone visiting must be booked prior to arrival. We cannot allow people to wander around the farm unattended, if you are being dropped off then please ask your taxi to return at the end of the session
Cancellations & Refunds
If you cancel your booking at any time you will not receive a refund under any circumstances. We can not transfer your deposit to an alternative date as by paying a deposit you have secured that date on time on the option you have chosen, therefore preventing others from taking those places.
If for any reason we have to cancel your booking ie extreme weather or sanctuary issues then we will offer alternative or a full refund
Health & Safety
All our experiences are considered to be safe, as long as you follow our advice and guidance at all times, however all activities are undertaken at your own risk.
Please make us aware of any medical condition or physical impairments or pregnancy.
All experiences involve handling animals and we ask that you listen to instructions. Please dress appropriately, areas are very muddy and animals can stand on your feet. Our sheep are very friendly and often will jump up to greet you, If you are nervous please let us know and we will take extra care around the sheep that are giddy.